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Black Box Thinking - Why Most People Never Learn from Their Mistakes by Matthew Syed(pradyutvam2)[cpul] epub

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Description

 							
  
  **summary**
  
  Nobody wants to fail. But in highly complex organizations, success can
happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where
it’s safe to fail. 
  　
  We all have to endure failure from time to time, whether it’s
underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in
safety-critical industries, getting it wrong can have deadly consequences. Consider the shocking fact that preventable
medical error is the third-biggest killer in the United States, causing more than 400,000 deaths every year. More people
die from mistakes made by doctors and hospitals than from traffic accidents. And most of those mistakes are never made
public, because of malpractice settlements with nondisclosure clauses.
  
  For a dramatically different
approach to failure, look at aviation. Every passenger aircraft in the world is equipped with an almost indestructible
black box. Whenever there’s any sort of mishap, major or minor, the box is opened, the data is analyzed, and
experts figure out exactly what went wrong. Then the facts are published and procedures are changed, so that the same
mistakes won’t happen again. By applying this method in recent decades, the industry has created an astonishingly
good safety record. 
  
  Few of us put lives at risk in our daily work as surgeons and pilots do, but we all
have a strong interest in avoiding predictable and preventable errors. So why don’t we all embrace the aviation
approach to failure rather than the health-care approach? As Matthew Syed shows in this eye-opening book, the answer is
rooted in human psychology and organizational culture. 
  
  Syed argues that the most important determinant
of success in any field is an acknowledgment of failure and a willingness to engage with it. Yet most of us are stuck in
a relationship with failure that impedes progress, halts innovation, and damages our careers and personal lives. We
rarely acknowledge or learn from failure—even though we often claim the opposite. We think we have 20/20
hindsight, but our vision is usually fuzzy.
  
  Syed draws on a wide range of sources—from
anthropology and psychology to history and complexity theory—to explore the subtle but predictable patterns of
human error and our defensive responses to error. He also shares fascinating stories of individuals and organizations
that have successfully embraced a black box approach to improvement, such as David Beckham, the Mercedes F1 team, and
Dropbox.
  
  Hardcover: 336 pages

 Publisher: Portfolio (3 November 2015)
  Language: English
  ISBN-10: 1591848229
  ISBN-13:
978-1591848226
  Product Dimensions: 16.2 x 2.8 x 23.5 cm
  
   						

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